State: Virginia Clear all filters (16 of 392 reviews match)
filters
State:
City:
Show
Product:
Show
Has taken more than a year to get punch list taken care of!! Takes 4 sometimes 5 people to come out and assess a problem before they even make a decision to act on it and then get it repaired properly. Workmanship was awful and they should know you get what you pay...
View full review
Review
#1387220 Review #1387220 is a subjective opinion of poster.
Service
Lennar House Construction
Reason of review
Bad quality
Lennar review - Horrible quality and workmanship.
Lennar review - Horrible quality and workmanship.
Lennar review - Horrible quality and workmanship.
Lennar review - Horrible quality and workmanship.
Lennar review - Horrible quality and workmanship.
This has been the worse home buying experience ever. Lennar (Village Builders) homes are poor quality, the carpenters don’t know how to cut and measure wood. The masons can’t lay brick and the cabinet (J Craft) are the worse I have ever seen. I have issues that were on...
View full review
Featured
Review
#1366204 Review #1366204 is a subjective opinion of poster.
Service
Lennar House Construction
Reason of review
Bad quality

Lennar - Customer Care Review from Ashland, Virginia

2.4
Details
I sent an email to the CS rep we met when closing on our house. He's never replied so I called him. His voice mail is full. Seriously, how do you let that happen? Do I called the 800 number. The phone rep kept talking over me and kept saying the rep I contacted was no longer the rep for my street. So he's still with the company but couldn't forward my request to the new rep? Pathetic excuse for customer service
View full review
Review
#903093 Review #903093 is a subjective opinion of poster.
Service
Lennar Customer Care
Reason of review
Poor customer service
1.8
Details
I was lied to when I moved in here by the Realtor, who worked for Lennar. 13 pages of mistakes, four were critical. James City County should not have issued permit to move in. All I got was an apology. had to pay for my own concrete slab that agent said would be done....
View full review
2 comments
Anonymous
#1166901

Just completed 3rd engineering report. My home is still under a 10 -year warranty.

Lenora has refused to honor their own warranty have had James City Counties Inspector out and he has taken notes and is aware that my home was never inspected. Current Warranty Specialist is Wesley Dollins, who is not even close to being a knowledge warranty inspector. Have set up meeting with City Manager and Mayor to discuss why Lennar is getting away with not having "ALL" of their homes inspected. My trusses have been cut and altered without being signed off on by a Professional Engineer.

Concrete floor, covered with wood and ceramic tile in the bathroom are covered under the 10 year warranty. Several state code violations need to be addressed and the trusses need to be stabilized. Two roof leaks as the result of unfinished work. Attempted to conceal separating of joints.

They were supposed to fill and replace part of the flooring. Never filled the joints. Several messages were left with James City County Inspector, even spoke with his girlfriend and asked her to have him call me. No response.

Lenora has a policy to put you off by telling you to call different people. They are either in a meeting, or out of the office. Messages never returned.

You have to walk right in to their office to be confronted. Confrontation nearing.

View more comments
Review
#760421 Review #760421 is a subjective opinion of poster.
Reason of review
Poor customer service
We bought a place in virginia . Like the design . But wokmanship is poor, maybe they aren't using good quality workman I have one big complaint . Customer service is not good . They don't care overall. The other thing is that my master bathroom shower base and...
View full review
Review
#683041 Review #683041 is a subjective opinion of poster.
Service
Lennar Customer Care
Reason of review
Bad quality

Home Construction Review

1.0
Details
Horrible construction and NO customer service once they get your money. Do yourself a favor and RUN!!!
View full review
Review
#646585 Review #646585 is a subjective opinion of poster.
Reason of review
Poor customer service
Lennar has no customer service. They say they will fix things, installed incorrectly, and then the contractor(s) don't show up because Lennar doesn't pay their bills. Lennar, in Williamsburg, Va., fires people and them hires them back. Construction supervisor...
View full review
1 comment
Anonymous
#1491908

The Lennar sales staff are bad people, one of the woman changed a buyers contract after execution, was caught and yet she still works here.

Review
#627479 Review #627479 is a subjective opinion of poster.
Reason of review
Poor customer service

Lennar - Staff Review from Williamsburg, Virginia

1.8
Details
Be aware that your Lennar Sales Associate does not speak for Lennar. Every promise our sales associate made was ultimately rejected by Lennar Corporate. If you must buy a house from Lennar, get EVERYTHING in writing. Truth is foreign to them.
View full review
2 comments
Anonymous
#1765044

Must have been Jane Potter

Anonymous
#1011243

I have to agree. The sales agent will say anything to close on a house and after you are in, Lennar will tell you that the sales agent's word doesn't hold them to anything.

The do everything and anything to wear you down until you finally stop complaining. If you really want to buy here trust no one from Lennar and get a real estate attorney to put everything in writing.

View more comments (1)
Review
#623817 Review #623817 is a subjective opinion of poster.
Reason of review
Poor customer service
Lennar Colonial Heritage has the wisdom to fire subcontractors and managers and then hire these incompetents back. The houses look good but are not and fall apart fast. At Colonial Heritage the main problem is rain water runoff, the place floods with a simple light...
View full review
2 comments
Anonymous
#1491906

When it rains the place floods, elevation doesn’t matter.

View more comments
Review
#588881 Review #588881 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Lennar Customer Service

Website:
Mailing Address:
700 Northwest 107th Avenue
Miami, Florida 33172
United States
Phone:
(800) 509-4979
All Lennar Contacts

Compare Lennar to

Lennar
Lennar
300 reviews
1.5
VS
Ryan Homes
Ryan Homes
300 reviews
1.7
Compare Lennar vs Ryan Homes

Latest Question

Lennar Questions
1.0
Details
we have been in the house for over a year and started emailing calling 2014 at year anniversary, and they will not respond our back yard drainage situation is not only us but the whole street 3 other homes, work needs to be done inside and nothing, this is the worst...
View full review
1 comment
Anonymous
#1027368

We are about to purchase a townhome in Delaware from Lennar! I'm guessing that is a bad idea?

Review
#565867 Review #565867 is a subjective opinion of poster.
Reason of review
Poor customer service