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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I purchased my home on 12/21 and I have had a number of issues in the Hills of Crown Ridge subdivision. My heater was not working properly and could not be serviced to working order for 6 days. The temperatures in my area were sub 30 during this time period and my heater was running 24 hours at max trying to keep the house above 60 degrees and failing. I turned on my gas fireplace to try to get some warmth for my family and apparently that used a ton of gas as well. 2 weeks later I had another worker come out and service my heater and it seems to be working. A week later I received my 1st gas bill and now no one (the warranty people, builder, heater installation company) want to own the bill for the faulty equipment. That is experience 1. Experience 2. Until 1/21 I was not able to receive any mail. I chased every rabbit trying to figure out who sets it up and when mine will be setup and finally landed someone on the phone. From 12/21 - 1/21 none of my mail made it here. That includes package deliveries that were sent back because the address was invalid or I had to pay extra postage for redelivery because the address didn't exist. As of today I still can't get packages shipped to my home. I'm hoping February finally changes this.
I would never recommend Lennar to anyone. It's the one thing in my life I wish I could have changed. It's been a nightmare that has been going on for 4.5 years, but will try and summarize some of it below. In January 2012, I contracted with WCI Communities (now Lennar) to build a dream home in the Westshore Yacht Club neighborhood located in Tampa, FL. At the time, I could have absolutely no idea of the nightmare I was about to walk into and one that continues with no end in sight. * 25 A/C Malfunctions * 16 Rounds of Antibiotics * 80+ Outstanding Construction Issues * $24,360 Unreimbursed Repairs During Warranty * $82,360 in Legal Fees * $568,750 in Lost Work Time * $211,650 in Unrecoverable Investments * $917,180 Total Expenses Related to Lennar Construction Issues I still have more than 80+ ongoing construction defects. Lennar has inspected them all, agreed to make the repairs and then just became silent. I have all the communications organized, including call logs and emails. If you look on social media posts, I am far from the only one that Lennar just suddenly goes silent on when so many serious issues are presented. After several inspections and meetings (including the District President at my home), they have just stopped communicating, even after admitting that the construction was not done correctly and agreeing to many of the disputed repairs. My belief – just as with the old builder – is the home is not only beyond repair, but the issues go well outside of just my home. I’ve had dozens of inspections since the first month I moved in. All anyone wants to do is keep inspecting and then they become silent. After the last meeting, they were supposed to send an updated issues sheet (I have a detailed spreadsheet dating back to 2014 that lists all the construction issues along with each response as it went from builder, builder's inside legal, builder's outside legal and now Lennar), but have not received that or a response. The last time I heard from the three executives was in June 2016. I had since heard from another Lennar executive about replacing two improperly installed and defective A/C units, but again just stopped hearing from them. That seems to be what they do. Again, I have all the communications and call logs to show this. Mold and Environmental Issues – Lennar Simply Doesn’t Care They witnessed mold in many places and continue to do nothing and let me live here. My plumbing and metals in confined spaces (even the oven) are corroding. The initial suspicion was Chinese drywall, but since it is suspected that something subterraneous is coming into the homes. There was a factory here and land remediation was not completed (that was confirmed by the DEP and EPC). For example, none of my ceiling fans work in either the main house or guest retreat. Upon one of their inspections, they found that the insides of the fans were rusted and corroded with no signs of water damage around. There are no signs of rusting or corroding outside of the fans or appliances. Water intrusion has happened and they determined it was improperly installed roof flashing as well as A/C units that have flooded and caused mold because they weren’t installed correctly. Yet they continue to let it happen. I’ve had over two dozen air conditioner malfunctions in just over four years. My health continues to decline. More importantly, my quality of life and work have greatly diminished as I work out of my home. My Lennar Home Impacts My Health and Well Being I can barely put my regular shoes on because of swelling. People who have spent more than a few days here have experienced similar symptoms and as far back as 2013. I have frequent rashes, bloody noses, sinus infections, hair that falls out and is bloody at the root, etc. None of this was happening before I lived here. I rarely took antibiotics before I moved here and now it’s at a point where I shouldn’t take anymore. Mosquitos have infested the place. This has happened since early 2014 and has only gotten worse over time. Nobody will come here anymore for that reason. My Life is Nothing Like it Was Before I Moved into My Lennar Home My life has completely changed since I moved here and nothing is changing. Every aspect of my life – health, emotional, financial, career, relationships – has been greatly impacted in the last four years. The stress alone – taking the potential environmental factors out of it – as you can imagine has been great and taken its toll in so many ways. I’ve wanted to sell my Lennar home and get the equity out, but again – I can’t even list it. That’s not my fault. I have continued to be cooperative for more than four years but nothing is getting done. Buyers beware and do your homework. Lennar is not a good company to do business with at all.
2.3
Details
Lennar review - 60 days of construction workers in my home and it's still not done
Lennar review - 60 days of construction workers in my home and it's still not done
Lennar review - 60 days of construction workers in my home and it's still not done
Lennar review - 60 days of construction workers in my home and it's still not done
Lennar review - 60 days of construction workers in my home and it's still not done
Lennar review - 60 days of construction workers in my home and it's still not done
Lennar review - 60 days of construction workers in my home and it's still not done
Lennar review - 60 days of construction workers in my home and it's still not done
Lennar review - 60 days of construction workers in my home and it's still not done
Lennar review - 60 days of construction workers in my home and it's still not done
On 11/30/18, we were threatened with the loss of the home and our deposit if we did not close on the home "in one hour.” There was no certificate of occupancy issued because it failed inspections. And the walk-through one-hour before closing revealed construction...
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Review
#1562370 Review #1562370 is a subjective opinion of poster.
Service
Lennar House Construction
Pros
  • Representatives always keep calm and polite
  • Location
  • Price
Cons
  • Customer service and warranty
  • Poor workmanship in all areas
  • Warranty
Reason of review
Bad quality
Tags
  • lied
  • Lennar complaints
  • Faulty Landscaping
  • Lennar home house
  • Warranty And Customer Service
  • Lennar New Construction
  • Construction Defects
1.0
Details
Lennar review - Lack if Warranty Issue Urgency
Lennar review - Lack if Warranty Issue Urgency
Lennar review - Lack if Warranty Issue Urgency
Lennar review - Lack if Warranty Issue Urgency
Lennar review - Lack if Warranty Issue Urgency
Lennar review - Lack if Warranty Issue Urgency
Lennar review - Lack if Warranty Issue Urgency
Lennar review - Lack if Warranty Issue Urgency
We bought a home in Milton GA from CalAtlantic but before we closed unfortunately Lennar took over— we purchased the deluxe landscape package and all acre lots have irrigation- well- Lennar never set up the irrigation and the landscapers did a terrible job grading- our...
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Featured
Review
#1602936 Review #1602936 is a subjective opinion of poster.
Service
Lennar Customer Care
Reason of review
Poor customer service
5.0
Details
Lennar review - Rooftops do not sustain mild winds
Lennar review - Rooftops do not sustain mild winds
Lennar review - Rooftops do not sustain mild winds
Lennar review - Rooftops do not sustain mild winds

Update by user Sep 06

Lennar homes contacted me. They were able to get my roof repaired in a very efficient manner.

I’m very pleased! Thank you Lennar homes for all your help.

Original review posted by user Aug 27

Purchased a brand new Lennar home in Hastings Farms in Queen Creek, AZ and my rooftop has already been destroyed by...
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Resolved
Review
#1637173 Review #1637173 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Fix my roof
Tags
  • Faulty Roof Tiles
1.3
Details
Lennar review - The Worst Experience of My Life. It's Still Going on 4.5 Years Later.
Lennar review - The Worst Experience of My Life. It's Still Going on 4.5 Years Later.
Lennar review - The Worst Experience of My Life. It's Still Going on 4.5 Years Later.
Lennar review - The Worst Experience of My Life. It's Still Going on 4.5 Years Later.
Lennar review - The Worst Experience of My Life. It's Still Going on 4.5 Years Later.
Lennar review - The Worst Experience of My Life. It's Still Going on 4.5 Years Later.
Lennar review - The Worst Experience of My Life. It's Still Going on 4.5 Years Later.
Lennar review - The Worst Experience of My Life. It's Still Going on 4.5 Years Later.
Lennar review - The Worst Experience of My Life. It's Still Going on 4.5 Years Later.
Lennar review - The Worst Experience of My Life. It's Still Going on 4.5 Years Later.
I'm not even sure where to start. I bought a new construction home from WCI Communities (now Lennar) in 2013. My life has never been the same. Lennar bought WCI earlier this year. Thought it might be different. Even had the Regional President and his team here, who saw...
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5 comments
Anonymous
#1631839

Why dont you just move if it has basically ruined your life for 4.5 years?

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Review
#1119307 Review #1119307 is a subjective opinion of poster.
Service
Lennar House Construction
Cons
  • Excuses
  • Fraud
  • Unethical
Reason of review
Bad quality
Tags
  • Lennar complaints
  • Lennar excuses
  • No integrity
  • Lennar Construction Defect
  • Lennar New Construction
  • Westshore Yacht Club
Lennar review - Empty Promises and Rating their Quality of homes higher than actuality
Lennar review - Empty Promises and Rating their Quality of homes higher than actuality
Lennar review - Empty Promises and Rating their Quality of homes higher than actuality
Lennar review - Empty Promises and Rating their Quality of homes higher than actuality
Lennar review - Empty Promises and Rating their Quality of homes higher than actuality
BEWARE - what you see in the model home is the quality that you will get. Model homes are built in 2 months tops, rushed and hurried with shoddy work. If you have a Construction Manager named Adrian Bailey, he was our Construction Manager, also beware that there...
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5 comments
Anonymous
#986498

New house is like a new car, always problems and only suckers buy them. Never buy in a brand new community, usually a very costly mistake, and more than likely HOA fees and restrictions on what you can/can't do to your house. Not worth it.

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Featured
Review
#484183 Review #484183 is a subjective opinion of poster.
Service
Lennar House Construction

Lennar review in Kissimmee, Florida: Bad workmanship

1.0
Details
Lennar review - Bad workmanship
Lennar review - Bad workmanship
Lennar review - Bad workmanship
Why would you put the base board first instead of the tile. Now you have a gap between the tile and baseboard. Awful work to be a brand new house.
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Review
#1586220 Review #1586220 is a subjective opinion of poster.
Service
Lennar House Construction
Reason of review
Bad quality

Lennar review in Valencia, California: Continuous HVAC problems

Lennar review - Continuous HVAC problems
Lennar review - Continuous HVAC problems
The attached demand letter from my attorney tells it all
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Review
#1642074 Review #1642074 is a subjective opinion of poster.
Lennar review - Buyers Remorse
Lennar review - Buyers Remorse
Lennar review - Buyers Remorse
Lennar review - Buyers Remorse

Update by user Jan 14

As of today there has been no movement with Lennar fixing my floor. I have reached out many times and finally on 7 Jan 2019 Bryan Taylor (Lennar Homes) reached out to me.

He said he would send someone out to measure the dip in the floor. It is the 14th of Jan 2019 and...

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2 comments
Katrina S
#1709563

I know about the appliances - ours are all low end. The A/C units barely meet the economical standard that Lennar boasts.

The over was missing pieces, GE came out and had to order the right pieces and replace a broken light. Many homes in our neighborhood have flooring issues because NO ONE inspects them. We've had our floors done multiple times and no one ever inspects them until weeks later, if you're lucky. Contractors have told me they get in trouble if they identify a problem I didn't already know about - they do only what homeowners tell them must be done, and nothing more.

Multiple homes in our neighborhood also have roof issues and leaks as well. (We're in CopperLeaf, Bradenton, FL)

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Review
#1423577 Review #1423577 is a subjective opinion of poster.
Service
Lennar House Construction
Pros
  • Layout
  • Ammenaties
Cons
  • Customer care
  • Appliances
Reason of review
Damaged or defective
Loss
$34900
Preferred solution
Let the company propose a solution
Tags
  • Poor Warranty
  • Lennar Construction Defect
1.0
Details
My name is Aubrey. I am a veteran who served my country faithfully. After being honorably discharged, i decided to purchase a home using my VA loan for the first time. So, If your buying a lennar home, i'm writing my experience. I was always told that the underwriting...
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2 comments
Lumen
#1724695

I'm glad I read your review along with 80+ others. I almost made the mistake of doing business with them

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Review
#1558525 Review #1558525 is a subjective opinion of poster.
Service
Lennar Home Buying
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Contact Lennar Customer Service

Website:
Mailing Address:
700 Northwest 107th Avenue
Miami, Florida 33172
United States
Phone:
(800) 509-4979
All Lennar Contacts

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Latest Question

Lennar Questions

Lennar review in District 2, Maryland: Worst Construction Quality and Warranty support

1.0
Details
Newly build Lennar homes @ Clarksburg Square, Maryland. We recently moved and from Day-1 we started seeing the construction issues. Horrible Construction and irresponsible constriction team. Sales team always hypes and try to cover-up all the issues. Almost all we raised 30+ warranty issues for which not even 20% of them were resolved. Warranty/Service team another waste rather dumb team who just knows receiving and noting the service complaints. We are keep writing mails, raising the issues but they just ignores all these. It will be a BIG mistake if someone try to buy a home with Lennar. Montgomery County rules are their and Lennar knows with such a horrible quality still they pass county inspections. It still safer to buy a 50+ years old home than a Lennar home @ Clarksburg Square.
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Review
#1649897 Review #1649897 is a subjective opinion of poster.
Service
Lennar House Construction
Pros
  • Location
Cons
  • Customer care
  • Representatives lie
  • Appliances
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered