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Lennar

Lennar

www.lennar.com
What is your customer experience with Lennar?

Lennar Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Lennar has a 1.5 star rating from 185 reviews, with about 25% likely to recommend; consumer sentiment is mainly dissatisfied per Lennar reviews and many note systemic issues.

Positive Feedback

Some customers praise individual sales representatives, design choices and location, and occasional prompt repairs or helpful staff members during isolated interactions.

Negative Feedback / Risk Areas

  • Recurring Lennar customer complaints cite poor workmanship and quality control leading to extensive warranty claims.
  • Poor customer service and slow or denied refunds and unresolved warranty work frustrate buyers.
  • Issues reported with appraisals, mortgage processing and transfer of paperwork cause financial and closing problems.

Key Takeaways for Future Customers

  • Get an independent appraisal and inspect workmanship before closing when researching this home builder.
  • Document all communications and keep copies of loan and closing records in case of disputes.
  • Consider non-Lennar mortgage options and verify refund/cancellation terms before paying earnest money.
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Media from reviews

Lennar - Certificate of Occupancy was VOIDED by SCDES
Lennar - Certificate of Occupancy was VOIDED by SCDES - Image 2Lennar - Certificate of Occupancy was VOIDED by SCDES - Image 3Lennar - Bad businessLennar - Bad business - Image 2Lennar - Bad business - Image 3Lennar - Bad business - Image 4
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Show reviews that mention
home house service issues husband customer questions jonathan bravenec customer service septic system
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nikkiann78

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
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AI Highlights
  • - Purchased a new home in TX a year ago; now moving out of state to sell.
  • - Appraisals are far below purchase price and seem based on Lennar comps.

Our new house was purchased 1 year ago in a desired community in TX. Recently, we found out we need to move out of state and need to sell our home.

It now appraises for a lot less than 1 year ago. I understand things change in the market, but I'm not sure how Lennar can get accurate appraisals when they are using comps that are other new build houses built by them.

Now that the neighborhood has been established, we have spoken with other homeowners trying to refinance or sell and are unable to since the appraisals are coming in way less than what the houses were purchased for. It just seems very shady and convenient for Lennar to be able to get all these houses to appraise for what they need them to at the time of sale.

Loss:
$30000
Pros:
  • Quick
Cons:
  • Same houses range 10-60k difference based on customer needs
  • Shady appraisal method
  • Bad communication

Preferred solution: I would like to warn people to get their own appraisal before they sign to ensure it is correct. How can I buy a house for $30 higher than someone else, and $10 lower than another person- and it's the same model?

User's recommendation: Recheck the appraisals- get your own to compare. Worth the extra $300-$600.

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1 comment
Guest

New builds during higher inflation are tough. It’s even tougher to sell under five years while inflation stays the same or rises.

I could build your exact house on a neighboring lot and it would probably cost 25K to 40K more today.

That doesn’t mean my house will appraise higher than yours. It just means it cost more to build.

Featured
Daniel B Ksc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Certificate of Occupancy was VOIDED by SCDES

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AI Highlights
  • - Fraudulent septic install; no SCDES permit.
  • - System installed wrong; CO void; yard dug up.
  • - Needs new app/3rd-party inspection; $2140.
Lennar - Certificate of Occupancy was VOIDED by SCDES
Lennar - Certificate of Occupancy was VOIDED by SCDES - Image 2
Lennar - Certificate of Occupancy was VOIDED by SCDES - Image 3
Updated by user Mar 24, 2025

Not going to fix what they said they would. Left it unfinished.

Poor workmanship on what they did fix. Worse now than before the repairs were started.

Original review Mar 09, 2025
Fraudulent installation of my septic system w/ NO application to operate by SCDES. Led to system installed incorrectly and SO BAD that multiple MAJOR VIOLATIONS caused SCDES to void Cert of Occupancy.

SCDES told them to file for new application 12/5/24. They refused to request one through developer. SCDES advised they would need 3rd party inspection. We incurred $2140!!

Voided C of O provided to Lennar 2/6/25. It's 3/9/25 My yard has been dug up from inspection since Jan 2025. Do you think Lennar has reached out & expediting to correct? NO.

If you are looking to purchase new home in SC ( Midlands area, Lexington, Gilbert etc) RUN!

This is just 1 of many Failures we have endured for 15 months with NO end in sight! Septic System was CLEAR FRAUD !!
Loss:
$5000
Pros:
  • Nice home design
Cons:
  • Horrible quality provided by subcontractor new materials look old and worn due to handling and installation horrible ignorant and incompetent warranty personnel forget customer funds their paychecks

Preferred solution: Reimburse for $2140 & What is value of NOT being able to use property? Prefer they buy home back & all $ that I invested into it. COMPLETE NIGHTMARE.

User's recommendation: Do NOT purchase from Lennar in SC

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Anonymous

Lennar ladder left behind at my home

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AI Highlights
  • - Customer service was prompt.
  • - Jon helped with issues when I moved in.
  • - Jon was patient and quick to respond to questions.

Excellent! Customer service was prompt on time!

When I first moved in Jon was helping me with all the issues I have.

Jon was so patience and quick to respond to any questions, problem I have. What a wonderful person!

User's recommendation: Yes!

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Featured
Trena Nis

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Verified Reviewer

Bad business

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AI Highlights
  • - We put down $5000 earnest money and got a shoddy home with undersized A/C and poor grading.
  • - Lennar refused to fix issues and pushed us to close.
Original review updated Nov 04, 2024

My husband and I put down $5000 in earnest money and Lennar delivered a shoddy constructed home with an undersized a/c unit and bad grading. We had to walk away after they refused to make it right and then tried to push us into closing.

100% Bad business practices. Their lending side is awful too.

They asked us for the same paperwork over and over and over and checked our credit 5 times and called our HR 3 times. I do not recommend.

Loss:
$5000

Preferred solution: Full refund

User's recommendation: Stay away from Lennar. They are the worst…

View full review
Maria C Emc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Henderson, Nevada

Customer service insufficient/not existent and false advertisement of the house

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AI Highlights
  • - Sales agents and concierge were mostly unresponsive; the ad claimed no upgrades, but upgrades were listed that we did not receive.

Our questions to the sales agent and the concierge mostly went unanswered, or they were answered after I had to ask multiple times. The advertisement for the house was misleading. It was stated that there would be no upgrades (laundry appliances, cabinets with soft hinges, etc.), but it turned out these were upgrades, which we do not have.

Pros:
  • Good lot size in this community
Cons:
  • False advertisement
  • Useless concierge
  • Not being called back

Preferred solution: my questions to be answered and to have what we were told the house would have had.

User's recommendation: don't buy a lennar home

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Brandy F Nxa

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Verified Reviewer
| map-marker San Antonio, Texas

Jonathan Bravenec is a Liar

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AI Highlights
  • - Paint peels from bathroom walls, and an employee mocked a disabled veteran.
  • - Bathroom hardware fell off.
  • - Bravenec promised fixes but didn't deliver.

Buying a Lennar home is the biggest mistake of my life. Our paint literally slides off the bathroom walls and comes off if touched with a damp hand.

Our bathroom hardwear fell off the walls. Our ceiling was mudded incorrectly and looks streaky.

One of the employs who was supposed to come out and help mocked my husband, who is a 100% disabled veteran and uses a cane, saying he used his "disability as a crutch". Jonathan Bravenec promised to make this better, letting us hire our own crew to fix the paint, but turned out to be the biggest liar here. I have had better service buying a $7k used car than Bravenec gave.

Whatever you do, don't buy here. They are disrespectful, unhelpful liars.

Preferred solution: The satisfaction that no one else goes through what my family has suffered

User's recommendation: Don't buy a Lennar home.

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Dean O Uvs

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Verified Reviewer

Deteriorating roof

AI Highlights
  • - A 4x8 roof section has come off.
  • - Two roofers say other roof areas are deteriorating and loose.
  • - The house is ten years old; this should not be happening.

A 4x8 section has come off. In addition, other parts of the roof, according to two roofers, are deteriorating and look like they are also coming loose.

The house is only ten years old and this should definitely not be happening.

The house is located at 1006 W. Humboldt Drive, Hanford, CA 93230.

Loss:
$1800

Preferred solution: Replace roof.

View full review
Anonymous
map-marker Jersey City, New Jersey

Company's Quality Control is not working, They don't check how quality of work of their partners is the reason during the walk through you will find so many issues.

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AI Highlights
  • - Lennar is a developer, not a builder, with many partners; they determine what's under warranty and offer warranties on few due to no in-house labor.

It's very hard to solve all current issues because they are the one who created what are under warranty or not. The reason for that is that they have so many partners, I'll set an example, for masonry work-they have a partner to do masonry only.

To make it short Lennar is not a builder they are developer. They don't give warranty on most because they don't have laborer working for Lennar.

User's recommendation: Request for at least 1day or 2days walk through you won't be able to see all the defects in 1 or 2 hours walk through.

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BV

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lennar Does Not Honor 1-year Warranty

AI Highlights
  • - Moved into a rushed new build (Jan 2024) with multiple issues and warranty concerns.
  • - Cabinets chipped at floor edges after 5 months; ticket closed.

I was forced to close on my home early, which is a new build from January 2024. Upon moving in, it was evident my home was rushed.

I had cracked bathroom tile, discolored grout in my master shower that took the trade coming out 2 times to finally fix, paint on my bathroom cabinets, issues with my oven - you name it, I had an issue with it.

Around 5 months after moving in, I saw my kitchen cabinets (the edges near the floor) had chips and dents in it. I opened a ticket and before I could get on the virtual call, the rep had already marked my ticket as "completed," and proceeded to tell me the most they were going to do is offer "wax and a crayon" to fix because I didn't notice the issue during my walkthrough. HOW would I have noticed something like that unless I was cleaning the floor during my walkthrough? She said "I know you don't like my answer, but that's my answer." She also told me that even though there was pen marks and writing on my baseboards, if I had the painter come out to fix, they would not come back again within my 1 year warranty even if I had another issue.

So apparently I have to wait for my 1 year warranty for my home to be in the condition it should've been in when I initially moved in.

I got in contact with a regional rep, who also rushed me off the phone, and proceeded to tell me it was likely ME that damaged the cabinets by using a "mop." Excuse me? I live by myself, no kids, no pets and YOUR trade installed damaged cabinets yet I am taking the blame for it?

This company has terrible business practice and rude, inept employees.

They do not cover most items on their warranty. DO NOT PURCHASE A HOME FROM THIS BUILDER.

User's recommendation: Just don't.

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Diana C Roc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Myers, Florida

0 How dare I go thru this procedure n then be told it will cost me $5 to have a agent look into .!!!!

Ibis Landing, Leigh Acres, Florida. Need a call immediately on the issue of amenities we still do not have. Legal action from residents may follow.

Cons:
  • False advertising on what is offered n what is still after over a year not on property of what my hoa for amenities are being paid for

Preferred solution: Answers for lack of construction on amenities at Ibis Landing Leigh Acres Fla . And still not a secured development as stated . This was n still is false information to all home owners.

View full review
Anonymous
map-marker Saint Cloud, Florida

Poor warranty service repair, taking for ever to finish it.

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AI Highlights
  • - Poor slab and stucco construction caused leaks in the master closet.
  • - Repairs have dragged on for about 3 weeks; the master bedroom is unusable.
Lennar - Poor warranty service repair, taking for ever to finish it.

. Due to the poor construction at the slab and the stucco, my house started leaking to my master bedroom closet and no one from the Lennar home figured out what's causing the leak.

They made a big hole in the middle of the closet and left it like that and send someone to parch it after 10 days. They put some concrete on but it is not even level. No one knows when it is going to finish putting everything back. When they started to work, I thought it is going to finish soon.

But it is now 3 weeks and still not finished and can't even use my master bedroom.

Only 18 months old house. Never recommend to buy a home from Lennar.

User's recommendation: If you want to waste your money buy Lennar home.

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Tiffany J Xgj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Concerned Customer

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AI Highlights
  • - Spoke with Mr. LeBron at Lennar and viewed listings.
  • - We submitted tax returns and a 1099K to Darin Vandusen.
  • - He confirmed receipt but no follow-up.
Updated by user Jun 11, 2024

Nothing, never even received so much as a phone call

Original review Jun 04, 2024
Went to Lennar and spoke to Mr. LeBron who provided us with several listings of homes for sale.

My husband and I found a home we wanted after going out to see each one. Then we filled out the loan application and sent everything to Loan Officer, Darin Vandusen. I sent in 2 years of tax returns, my current 1099K, and my current bank statement. He confirmed he received everything and we never heard anything back, even after we made several attempts to try and reach him.

We tried to reach out to Mr. LeBron to see if he had heard anything and he said, 'Let me check to see what's going on,' but never got back to us either. Very disappointed with Lennar, I feel like it was a waste of time and energy.

Now, I don't know who has all of my paperwork and I have a hard inquiry on my credit report. Very disappointed and concerned.
Cons:
  • Communication
  • Reliability
  • Customer service

Preferred solution: Loan Officers need more training

User's recommendation: Don't go with Lennar

View full review
Telitha Brm

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Verified Reviewer

Warranty issue

Lennar - Warranty issue

Water line installed incorrectly resulting in water meter issues and overcharges. Extremely poor workmanship

Loss:
$20000

Preferred solution: Full refund

User's recommendation: Run away!

View full review
Alex B Kge

To refund my down payment

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They keep transferring me to the phones of people who live throughout California. They do not work for Lennar.

Loss:
$5000

Preferred solution: Full refund

View full review
Anonymous
map-marker Delray Beach, Florida

Mitchel Downey

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AI Highlights
  • - Mr. Downey has been contacted four times about sending signed closing documents.
  • - Requests were by mail, email, and phone.
  • - He has not sent the papers.

Mr. Downey has been contacted four times about sending out my signed closing documents.

By mail, emails and a phone call. He has not sent the papers.

Mr. Downey works at The National Golf and Country Club in Ave Maria Florida.

User's recommendation: Stay far away from this builder.

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LL T Mko

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Verified Reviewer

Closing the WORST

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Lennar - Closing the WORST
Lennar - Closing the WORST - Image 2
Updated by user Jun 01, 2023

Our closing was dated 5/30/23. Earlier my husband sent information (before the above date)stating a few other things in the home needed to be completed, the person he spoke to told him it was too late, and passed the date.

I spoke to the person in charge of this about said items a couple of weeks ago, it was stated they are on it. I have the receipts showing I sent the order to this particular. Well, I guess we will see how it goes. Another problem: My insurance premiums for escrow weren't sent to the mortgage company when the mortgage was sold.

So, a year later when escrow is due, I get a notice from my insurance company asking where the funds are. Mind you I was getting information and communication from my insurance, never from Lennar's suggested insurance.I spent an hour, calling my insurance company and the other insurance company (Lennar offers) found out the document was NEVER sent for my insurance company of choice, but the one they suggested. The difference between their insurance premiums vs. mine ($1800...

vs $589) per year. Now I have to check up on this to find out what happened, and where the extra money I am due for the difference is. Which the mortgage company stated they will look into. I won't be surprised if more people have the same problems and more.

A couple of other neighbors I spoke to stated Lennar was *** with closing with them as well. Like asking for large amounts of funds to close after you have already put monies down, telling them they can't have a realtor, when they can, but not if they close with Lennar which is true because Lennar is getting those fees. This couple is totally devastated. Not to mention now they have plumbing issues in their BRAND NEW HOME, and no one wants to take the blame, (plumber, Lennar, concrete person).

They are inconvenienced for 2 months, while their home is being torn apart, work inconvenience, dust, etc. I advised them to get an attorney.

Money talks!!!I am sure I will have more updates and will continue to post and advise my neighbors to post as well. THIS HAS GOT TO STOP!!!!

Original review May 29, 2023
This was the worst experience I have ever encountered!!! We have purchased at least 4 new homes and NEVER have been through such a messed up closing and disappointing home purchase.
First, the rate was not locked in as agreed, so we ended up paying over 2 points more, bought down rate.
Second, it was the holiday weekend when they prepared the closing, and they would not budge, even though we requested early enough to change.
Third, the manager was rude, the agent practically cussed my husband out, and they acted like nothing happened when we went to closing.

Cody, the loan officer was rude, and non-communicative, I had to go through every line to make sure they were not charging us too much, some fees could change, and Cody (loan officer) couldn't explain some of the verbiage on the contract, and he kept changing the amount we had to bring to closing. We went to the house every day to make sure things were going as promised, we always had to check on what was going on, I suggest with LENNAR or any builder do this. Make sure you get things completed before your warranty expires. They take a long time to perform the actions needed by the homeowner.

They run through closings like it's a revolving door. I have heard the worst horror stories from many neighbors in our community.
Fourth, our bathroom and bedroom were molded from water under the sink and messed up the carpet in the bedroom. We had to make sure this was fixed properly, they wanted to do something that may come back to haunt us later, my husband firmly requested they fix the problem in a different more efficient way (pics attached).
I heard from one of the vendors there is a class action lawsuit against them. No surprise this happened and more will come.

One of the BEST communicators was a young man by the name of DILLION, he was ALWAYS accessible, checking on customer complaints to see if items were completed. I appreciate you, Dillion.
Loss:
$2500
Pros:
  • Homes have great curb appeal for greyhawk lawn plants
Cons:
  • Deception on numbers prejudice tendencies race discriminations

Preferred solution: Price reduction

User's recommendation: Check everything

View full review

About

Related Companies

Ryland Homes, Calatlantic Homes, Standard Pacific Homes, Village Builders, UAMC

Summary

Lennar Corporation was started in 1954 as F&R Builders. The company was co-founded by Gene Fisher and Arnold Rosen. At the present time, the corporate office of the company is headquartered in Miami, Florida. Lennar is one of the leading builders of quality homes throughout the United States. Lennar builds affordable, move-up and retirement homes in Communities that cater to almost any lifestyle, such as urban, golf course, Active Adult or suburban Communities. Lennar builds homes in 17 different states in some of the finest markets in the nation. These markets include Arizona Phoenix and Tucson, California Bakersfield, Fresno/Central Valley, Los Angeles/Valencia, San Diego, and Delaware Millsboro, to name just a few. Lennar operates several Financial Services companies, including Universal American Mortgage Company, North American Title Company and Lennar Communications Ventures.

Lennar reviews and complaints

Lennar is ranked 66 out of 484 in Home Builders category

Area Served

USA

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