Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I purchased my home on 12/21 and I have had a number of issues in the Hills of Crown Ridge subdivision. My heater was not working properly and could not be serviced to working order for 6 days. The temperatures in my area were sub 30 during this time period and my heater was running 24 hours at max trying to keep the house above 60 degrees and failing. I turned on my gas fireplace to try to get some warmth for my family and apparently that used a ton of gas as well. 2 weeks later I had another worker come out and service my heater and it seems to be working. A week later I received my 1st gas bill and now no one (the warranty people, builder, heater installation company) want to own the bill for the faulty equipment. That is experience 1. Experience 2. Until 1/21 I was not able to receive any mail. I chased every rabbit trying to figure out who sets it up and when mine will be setup and finally landed someone on the phone. From 12/21 - 1/21 none of my mail made it here. That includes package deliveries that were sent back because the address was invalid or I had to pay extra postage for redelivery because the address didn't exist. As of today I still can't get packages shipped to my home. I'm hoping February finally changes this.
I would never recommend Lennar to anyone. It's the one thing in my life I wish I could have changed. It's been a nightmare that has been going on for 4.5 years, but will try and summarize some of it below. In January 2012, I contracted with WCI Communities (now Lennar) to build a dream home in the Westshore Yacht Club neighborhood located in Tampa, FL. At the time, I could have absolutely no idea of the nightmare I was about to walk into and one that continues with no end in sight. * 25 A/C Malfunctions * 16 Rounds of Antibiotics * 80+ Outstanding Construction Issues * $24,360 Unreimbursed Repairs During Warranty * $82,360 in Legal Fees * $568,750 in Lost Work Time * $211,650 in Unrecoverable Investments * $917,180 Total Expenses Related to Lennar Construction Issues I still have more than 80+ ongoing construction defects. Lennar has inspected them all, agreed to make the repairs and then just became silent. I have all the communications organized, including call logs and emails. If you look on social media posts, I am far from the only one that Lennar just suddenly goes silent on when so many serious issues are presented. After several inspections and meetings (including the District President at my home), they have just stopped communicating, even after admitting that the construction was not done correctly and agreeing to many of the disputed repairs. My belief – just as with the old builder – is the home is not only beyond repair, but the issues go well outside of just my home. I’ve had dozens of inspections since the first month I moved in. All anyone wants to do is keep inspecting and then they become silent. After the last meeting, they were supposed to send an updated issues sheet (I have a detailed spreadsheet dating back to 2014 that lists all the construction issues along with each response as it went from builder, builder's inside legal, builder's outside legal and now Lennar), but have not received that or a response. The last time I heard from the three executives was in June 2016. I had since heard from another Lennar executive about replacing two improperly installed and defective A/C units, but again just stopped hearing from them. That seems to be what they do. Again, I have all the communications and call logs to show this. Mold and Environmental Issues – Lennar Simply Doesn’t Care They witnessed mold in many places and continue to do nothing and let me live here. My plumbing and metals in confined spaces (even the oven) are corroding. The initial suspicion was Chinese drywall, but since it is suspected that something subterraneous is coming into the homes. There was a factory here and land remediation was not completed (that was confirmed by the DEP and EPC). For example, none of my ceiling fans work in either the main house or guest retreat. Upon one of their inspections, they found that the insides of the fans were rusted and corroded with no signs of water damage around. There are no signs of rusting or corroding outside of the fans or appliances. Water intrusion has happened and they determined it was improperly installed roof flashing as well as A/C units that have flooded and caused mold because they weren’t installed correctly. Yet they continue to let it happen. I’ve had over two dozen air conditioner malfunctions in just over four years. My health continues to decline. More importantly, my quality of life and work have greatly diminished as I work out of my home. My Lennar Home Impacts My Health and Well Being I can barely put my regular shoes on because of swelling. People who have spent more than a few days here have experienced similar symptoms and as far back as 2013. I have frequent rashes, bloody noses, sinus infections, hair that falls out and is bloody at the root, etc. None of this was happening before I lived here. I rarely took antibiotics before I moved here and now it’s at a point where I shouldn’t take anymore. Mosquitos have infested the place. This has happened since early 2014 and has only gotten worse over time. Nobody will come here anymore for that reason. My Life is Nothing Like it Was Before I Moved into My Lennar Home My life has completely changed since I moved here and nothing is changing. Every aspect of my life – health, emotional, financial, career, relationships – has been greatly impacted in the last four years. The stress alone – taking the potential environmental factors out of it – as you can imagine has been great and taken its toll in so many ways. I’ve wanted to sell my Lennar home and get the equity out, but again – I can’t even list it. That’s not my fault. I have continued to be cooperative for more than four years but nothing is getting done. Buyers beware and do your homework. Lennar is not a good company to do business with at all.

Lennar review: Homes in north calafornia

Sorry wrong sight not need it
View full review
Review
#1709442 Review #1709442 is a subjective opinion of poster.

Lennar review in District 2, Maryland: Worst Construction Quality and Warranty support

1.0
Details
Newly build Lennar homes @ Clarksburg Square, Maryland. We recently moved and from Day-1 we started seeing the construction issues. Horrible Construction and irresponsible constriction team. Sales team always hypes and try to cover-up all the issues. Almost all we raised 30+ warranty issues for which not even 20% of them were resolved. Warranty/Service team another waste rather dumb team who just knows receiving and noting the service complaints. We are keep writing mails, raising the issues but they just ignores all these. It will be a BIG mistake if someone try to buy a home with Lennar. Montgomery County rules are their and Lennar knows with such a horrible quality still they pass county inspections. It still safer to buy a 50+ years old home than a Lennar home @ Clarksburg Square.
View full review
Review
#1649897 Review #1649897 is a subjective opinion of poster.
Service
Lennar House Construction
Pros
  • Location
Cons
  • Representatives lie
  • Customer service and warranty
  • Appliances
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Lennar review in Valencia, California: Continuous HVAC problems

Lennar review - Continuous HVAC problems
Lennar review - Continuous HVAC problems
The attached demand letter from my attorney tells it all
View full review
Review
#1642074 Review #1642074 is a subjective opinion of poster.
5.0
Details
Lennar review - Rooftops do not sustain mild winds
Lennar review - Rooftops do not sustain mild winds
Lennar review - Rooftops do not sustain mild winds
Lennar review - Rooftops do not sustain mild winds

Update by user Sep 06

Lennar homes contacted me. They were able to get my roof repaired in a very efficient manner.

I’m very pleased! Thank you Lennar homes for all your help.

Original review posted by user Aug 27

Purchased a brand new Lennar home in Hastings Farms in Queen Creek, AZ and my rooftop has already been destroyed by...
View full review
Resolved
Review
#1637173 Review #1637173 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Fix my roof
Tags
  • Faulty Roof Tiles

Lennar Homes Won't Return Our Deposit

1.0
Details
Lennar Home's in-house lender, Eagle Home Mortgage, "miraculously" pre-approves us to purchase. Several months before closing, they send us a letter denying financing. They won't return our deposit! They are Crooks! Now we have to fight legally. Also, they are terrible builders, construction is horrible!
View full review
Review
#1635217 Review #1635217 is a subjective opinion of poster.
Cons
  • Will not return deposit
Reason of review
Poor customer service
Loss
$21
Preferred solution
Full refund
Tags
  • Lennar Return Deposit
2.0
Details
I moved into my home on 06/27/2019 since that time I’ve had a few issues, my dishwasher burnt up but to their credit they installed a new dishwasher. My main concern since we moved in is the a/c unit, in Myrtle Beach during the summer the heat is unbearable we have our...
View full review
1 comment
Anonymous
#1737272

ha ha

Review
#1633094 Review #1633094 is a subjective opinion of poster.
Product
Carrier Air Conditioner
Pros
  • Location
Cons
  • No resolution for ac unit not cooling home
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Ac Unit Not Cooling

Lennar review: Terrible quality

1.0
Details
Lennar uses the cheapest subs available and the lowest grade materials, Sales people lie and customer service tries to make all problems seem to be normal rather than address the problems.
View full review
Review
#1625302 Review #1625302 is a subjective opinion of poster.
Service
Lennar House Construction
Cons
  • Sales people lie
  • Lousy quality
  • Service tries to make excuses rather than fix problems
Reason of review
Not as described/ advertised
Loss
$25000
Preferred solution
Price reduction
1.0
Details
I am sure this, like the phone call I placed to your corporate offices will fall on deaf ears, but I'll give it a shot anyway. My wife and I made the commitment of purchasing a home from Lennar in the Bluewood development in Celina Texas. As the end of the year was...
View full review
Review
#1610416 Review #1610416 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
1.9
Details
My initial experience was great with Steve in their sales office in Lake Nona. They expected to have my home completed by November but once August came in they told me we are getting ready to close. Of course I was surprised since I was visiting the house since I had...
View full review
Review
#1604158 Review #1604158 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Lennar Customer Service

Website:
Mailing Address:
700 Northwest 107th Avenue
Miami, Florida 33172
United States
Phone:
(800) 509-4979
All Lennar Contacts

Compare Lennar to

Lennar
Lennar
300 reviews
1.5
VS
Ryan Homes
Ryan Homes
300 reviews
1.7
Compare Lennar vs Ryan Homes

Latest Question

Lennar Questions
My husband and I purchased a brand new Lennar Pinnacle home in Clovis CA in 2009. Over the past 10 years we experienced 6 water line leaks in various parts of our house. After the 3 or 4th leak, Lennar told us that our house had faulty water lines and we needed a...
View full review
2 comments
Marciano
#1741235

I also own a Lennar home brand new 10 years now and since then I have had 4 different leaks, the plumber told me typical Lennar pipes. I’m just praying no more water leaks.

View more comments
Review
#1603083 Review #1603083 is a subjective opinion of poster.
Service
Lennar Customer Care
Cons
  • Lack of accountability
Reason of review
Damaged or defective
Loss
$40
Preferred solution
Deliver product or service ordered