Pissed Consumer Interviews ?
I purchased my home on 12/21 and I have had a number of issues in the Hills of Crown Ridge subdivision. My heater was not working properly and could not be serviced to working order for 6 days. The temperatures in my area were sub 30 during this time period and my heater was running 24 hours at max trying to keep the house above 60 degrees and failing. I turned on my gas fireplace to try to get some warmth for my family and apparently that used a ton of gas as well. 2 weeks later I had another worker come out and service my heater and it seems to be working. A week later I received my 1st gas bill and now no one (the warranty people, builder, heater installation company) want to own the bill for the faulty equipment. That is experience 1. Experience 2. Until 1/21 I was not able to receive any mail. I chased every rabbit trying to figure out who sets it up and when mine will be setup and finally landed someone on the phone. From 12/21 - 1/21 none of my mail made it here. That includes package deliveries that were sent back because the address was invalid or I had to pay extra postage for redelivery because the address didn't exist. As of today I still can't get packages shipped to my home. I'm hoping February finally changes this.
I would never recommend Lennar to anyone. It's the one thing in my life I wish I could have changed. It's been a nightmare that has been going on for 4.5 years, but will try and summarize some of it below. In January 2012, I contracted with WCI Communities (now Lennar) to build a dream home in the Westshore Yacht Club neighborhood located in Tampa, FL. At the time, I could have absolutely no idea of the nightmare I was about to walk into and one that continues with no end in sight. * 25 A/C Malfunctions * 16 Rounds of Antibiotics * 80+ Outstanding Construction Issues * $24,360 Unreimbursed Repairs During Warranty * $82,360 in Legal Fees * $568,750 in Lost Work Time * $211,650 in Unrecoverable Investments * $917,180 Total Expenses Related to Lennar Construction Issues I still have more than 80+ ongoing construction defects. Lennar has inspected them all, agreed to make the repairs and then just became silent. I have all the communications organized, including call logs and emails. If you look on social media posts, I am far from the only one that Lennar just suddenly goes silent on when so many serious issues are presented. After several inspections and meetings (including the District President at my home), they have just stopped communicating, even after admitting that the construction was not done correctly and agreeing to many of the disputed repairs. My belief – just as with the old builder – is the home is not only beyond repair, but the issues go well outside of just my home. I’ve had dozens of inspections since the first month I moved in. All anyone wants to do is keep inspecting and then they become silent. After the last meeting, they were supposed to send an updated issues sheet (I have a detailed spreadsheet dating back to 2014 that lists all the construction issues along with each response as it went from builder, builder's inside legal, builder's outside legal and now Lennar), but have not received that or a response. The last time I heard from the three executives was in June 2016. I had since heard from another Lennar executive about replacing two improperly installed and defective A/C units, but again just stopped hearing from them. That seems to be what they do. Again, I have all the communications and call logs to show this. Mold and Environmental Issues – Lennar Simply Doesn’t Care They witnessed mold in many places and continue to do nothing and let me live here. My plumbing and metals in confined spaces (even the oven) are corroding. The initial suspicion was Chinese drywall, but since it is suspected that something subterraneous is coming into the homes. There was a factory here and land remediation was not completed (that was confirmed by the DEP and EPC). For example, none of my ceiling fans work in either the main house or guest retreat. Upon one of their inspections, they found that the insides of the fans were rusted and corroded with no signs of water damage around. There are no signs of rusting or corroding outside of the fans or appliances. Water intrusion has happened and they determined it was improperly installed roof flashing as well as A/C units that have flooded and caused mold because they weren’t installed correctly. Yet they continue to let it happen. I’ve had over two dozen air conditioner malfunctions in just over four years. My health continues to decline. More importantly, my quality of life and work have greatly diminished as I work out of my home. My Lennar Home Impacts My Health and Well Being I can barely put my regular shoes on because of swelling. People who have spent more than a few days here have experienced similar symptoms and as far back as 2013. I have frequent rashes, bloody noses, sinus infections, hair that falls out and is bloody at the root, etc. None of this was happening before I lived here. I rarely took antibiotics before I moved here and now it’s at a point where I shouldn’t take anymore. Mosquitos have infested the place. This has happened since early 2014 and has only gotten worse over time. Nobody will come here anymore for that reason. My Life is Nothing Like it Was Before I Moved into My Lennar Home My life has completely changed since I moved here and nothing is changing. Every aspect of my life – health, emotional, financial, career, relationships – has been greatly impacted in the last four years. The stress alone – taking the potential environmental factors out of it – as you can imagine has been great and taken its toll in so many ways. I’ve wanted to sell my Lennar home and get the equity out, but again – I can’t even list it. That’s not my fault. I have continued to be cooperative for more than four years but nothing is getting done. Buyers beware and do your homework. Lennar is not a good company to do business with at all.
Lennar will sell you a home with a golf course view and they will charge you a hefty premium for the lot. Then, just a year or two later they sell what was the greenbelt between the back yard and the golf course so a church and its parking lot can be built right there...Read more
I didn't like
- Do not care about customers
Anyone considering buying a Lennar home should know Lennar has outsourced more than 240 jobs to India processing jobs closing jobs these jobs had salaries of 45 to 60k Know who you do business with
Lennar - Warranty claims
Water leak needs dealt with ASAP. Sod issue has been sitting for months. Please call me. 7206291185
Lennar - No Integrity!
Absolute worst experience ever!!! Will tell you anything to get you to buy/build and then does not follow through. The Design Center is a joke!! Not helpful in the least!! Beware! They will tell you a house just like yours can not be built across the street, but once you purchase, they do what they want. The executives work with no integrity or ethical compass.
Lennar - Liars
Popouts 1 year, manager Loius COCCO...such a liar. Came to my home for repairs four times and it's still not finished...shoddy work, made the walls worse than what they were. After not responding to going out with him, he pulled the workers from my home-Somerton Valley-Trevose, PA.....Louis Cocco a moron!
Water intrusion / mold in 5 year old Lennar home noted in my 3rd bedroom single story home. Lennar sent out Dri Rite out of Tampa, FL. They told my family it was a structural defect and if warranty was valid Lennar should fix. I have a 10 yr structural warranty but now...Read more
- Built the house in 3 months
I didn't like
- Customer service and warranty
Every house roof from 301 to 329 Kentshire Dr. in Lancaster PA has different colored shingles mixed in. I have requested in writing at least 8 times form explanation, of course I have not received a replay. I was scheduled to have a conference call regarding the matter...Read more
My wife and I bought our first home together. We bought one big enough to move her mother in with us and to support our family. We found what we believed to be the house we would live in for the rest of our lives. However, after a few months we are already looking...Read more
We have followed the construction of our home in Bexley Community "Courtyard homes"Land O Lakes Florida daily. We had windows in wrong place, wiring wrong that was finally corrected. Wrong floor, wrong counter tops but, oh well we adapted our design interior to...Read more
This has been the worse home buying experience ever. Lennar (Village Builders) homes are poor quality, the carpenters don’t know how to cut and measure wood. The masons can’t lay brick and the cabinet (J Craft) are the worse I have ever seen. I have issues that were on...Read more
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