Dfw Airport, Texas
Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality

I cannot express how disappointed I have experienced with Lennar Homes.

Lennar built a home for us in Crown Ridge community Frisco, Texas. After weeks and days our promised closing date keep getting delayed, we had to extend our ratelock 2 times, we ended up to close the house with a long list of items that were not yet complete. Lennar wanted us to close and promised us the work would be completed after closing. Even the regional manager showed up to promise us that. But we are being fooled! The workers showed up a few times but don’t finish up the work, they even make more mistakes that need to be fixed. So the list gets longer as we discovered more things that were not built correctly when we moved in. We keep calling Customer Care Service, email people from construction manager, region manager, upper management guys...you name it..we called and called, message after message..They later showed up and promised that someone will work on the list. We never saw anyone show up ever since. They keep promised to fix things but never show up to do it, that is the BIG problem with Lennar Homes.

After 2 months of closing, we still have the here and there spots that needs paint touch up. Faucet hot and cold water reverse installed. Inside outlets and light switches keep tripping breakers, paint needs clean up/touch up, the lawn was not smoothly installed with enough dirt over the rocky ground, sprinkler system heads are above grade to be chopped by the mower…the list is going on and on..

We bought a new house so we would not need to fix things for a while, but with Lennar homes, the quality of the work is so BAD that fixing and corrections have been going from day 1.

Here is the interesting thing..it is not only us that has these problems, all my left, right, and front neighbors - they all have the same things. They called, emailed, messages just like us…their fixing lists are still there!

If anyone is looking for a home with Lennar, PLEASE re-think again.

Reason of review: Bad quality.

Monetary Loss: $80000.

Preferred solution: Let the company propose a solution.

Lennar Cons: Workmanship, Customer care service, Builder manager lack to inspect.

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