Lennar
Reviews and Complaints
Lennar Customer Care Review
Lennar House Construction Review
Big Mistake
I am writing this to express my feelings to you about what has happened since my decision to purchase a Villa at Gran Paradiso a Lennar property in Venice, Florida.
First of all I am not blaming anyone for what has happened. But rather I blame myself for not being smart enough to be aware of what I was getting myself into.
I was ask to click on a mouse to put my initials on all those disclosure statements that were shown to me on a computer screen. I should have read each one them.
But, has there ever been anyone who has taken the time to read through all 65 pages? Pages that were written in a language that only an attorney could understand.
If I had been smarter I would never have initialed or signed anything unless I had an attorney read it over first. I guess my problem is… I'm just too trusting.
After I left their office I was absolutely thrilled and excited that I had made the decision to purchase this beautiful villa and was so looking forward to moving to Florida to spend the remaining years of my life living at Gran Paradiso near Venice, Florida. I couldn't have been happier. I couldn't wait to tell my family and all of my friends about this wonderful thing that was happening to me.
Since that time this decision has become a night mare. The stress and anxiety this has caused me has been unimaginable. I certainly never knew that somewhere in all those 65 documents it stated the closing date of the sale would not be contingent upon selling my house in Ohio. That I would have no say what so ever on what the closing date would be. I certainly didn't know that it would take over two months to sell my house. Or that there would be a even the slightest chance of my losing my $15,000 deposit.
I have tried everything I know to honor the closing date of April 30th, and there is nothing left to do. They did offer to hold my deposit and wait until next year when another place would be built. However, that could cost me thousands of dollars in rent to have somewhere to live until then. No matter what I have tried it was going cost me even more to make this move happen.
As I said…. I think I was just not smart enough and much too naive to realize what I was getting myself into.
What started a new and wonderful experience has turned out to be a big mistake. And I have certainly made my share of mistakes during my 77 years.
I will just have to add this one to that list.
Resolved: Night Mare from Day One
Went to put contract on home pulled us around shoing us home updates on home getting congratulation emails on purchasing the home, but what they left out was where we qualified. NO the lan people where awfull no communication, could never get them to call back, the sales associate at the homes was not honest about the home, told as about all l the up grades they put, we paid for them.No choices on floor or cabinets come to find out it was a inventory home.
Charged a lot charge. The view from back was a side view of a large home and in front the view was more homes.
Small lots, I have never been so upset the dealing with these people. I should be glad I guess it did not go through reading some of these others post
Home won't appraise - Deceiving
In the process of buying a new construction home in The Grove Chase located in Indian Land, SC. The home with Lennar's "everything included" and an additional $10K in options/upgrades didn't even appraise for the base price of the home.
Lennar agreed to lower the price of the home to the lower appraised value, however their version of lowering the price is to use a portion of the $7,500 buyer's incentive they are offering to get to the lower price (basically using the buyer's credit towards the negative equity). Unethical and deceiving to sell homes (with upgrades) that won't even appraise for the advertised base price. At this point I'm trying to work with them to lower the price to meet the appraised value minus the incentive or need to look into getting my deposit back.
I don't have high hopes. Stay away!
With in 3 weeks, our sprinkler system had a broken pipe that leaked our first water bill to $331.61. Both our SUV'S picked up a drywall screw costing $250 for the Tahoe tire and $200 for my Suzuki.
In 3 weeks time, our water bill was $331.61 due to broken sprinkler pipe which leaked for a month before being found by my husband. Two of our BRAND NEW TIRES went flat due to drywall screws!
One in the Tahoe and one in the Suzuki SUV. These were brand new tires. Both screws could not be patched due to location in tire tread. Cost is $450 for both.
We have only been in our house a month and already$781.61 in debt plus regular bills and first mortgage payment.
Lennar needs to be responsible and pay these costs due to there negligence. BRIAR OAKS SUBDIVISION HUDSON,FL
- Flat tires and broken sprinkler pipe leaking high water bill
Preferred solution: Full refund
THE ABSOLUTE WORST CUSTOMER EXPERIENCE EVER!!!!
Let me start by saying that this is THE WORST customer service experience I've ever had in any business I have considered patronizing. The agents and the sales managers with Lennar are extremely rude, unprofessional, discriminatory, inconsiderate of your time, disrespectful and full of lies and deceit!!
Upon my first visit to Lennar (Bridgehampton, Alpharetta) we were barely acknowledged after standing around for almost 30 minutes waiting to ask questions. There were several "other" potential buyers there that seemingly got the attention from both agents on duty, but neither agent had the time or the courtesy to give us. It was so bad, we decided to come back at another time hoping that the experience would be better the next time around. The next time we came back the agent there (Patsy Pete) told us that she was "trying" to go to lunch when we were greeted.
Again, this did not stop her from interacting with "other" potential buyers and answering their questions. After a few more visits, customer service NEVER improved. In fact EVERY time we visited, we were either rushed, ignored or made to feel like we were an inconvenience to the agents there. An agent in training told us that email is the best way to get your questions answer so we tried to go that route.
All attempts to communicate through email were either completely ignored or communicated with the same sense of attitude as if our questions were an annoyance. After finally getting most of our questions answered, we decided to still continue our pursuit of purchasing a Lennar property. When we finally came in to write a contract, we were told from the sales agent that if we didn't get approved through Lennar's "preferred lender" UAMC, we would not be able to move forward in writing a contract, even though we had another pre-approval in hand from another lender. My fiance' and I both wanted to know where this was in writing and the sales agent never would give us a straight answer.
She told us she would have to email her sales manager Patti Dunn to get an explanation and this information was coming directly from her manager. Sitting right there in her office, Patsy decided that email was a more appropriate form of communication as opposed to just picking up the phone and calling her sales manager. She told us that while she was waiting on a response, she would check her email from "other" clients!! Again, you have clients sitting in your office BUT attention is given to everyone else in the model home but the ones sitting there READY TO WRITE A CONTRACT!!
So after 10 minutes of just sitting there wasting everyone's time, we made the suggestion that a phone call would be a more prompt form of communication than waiting on an email response. Patsy left her office and proceeded to call her sales manager in another room. When she came back in, she told us to call her sales manager, Patti Dunn. Patti informed us that because we weren't using UAMC, we would not be able to write a contract!!!??
We asked her where this was in writing and she told us "this is verbal, it's not in writing, it was simply Lennar's policy"! We told her that we had spoken to their loan officer at UAMC (Jim Fletcher) prior, and were "encouraged" to go with another lender. She told us that she needed to call Mr. Fletcher and get back us.
We asked her to conference Mr. Fletcher in so that ALL parties could hear the conversation and get to the bottom of this. Of course, we never received that phone call. After about 10 minutes still waiting in Patsy Pete's office, she finally called us back to say that something was wrong with her phone and that she got a special "exception" from corporate so that we could write the contract!!??
It's apparent to us that Lennar tries to "force" you into using their lenders every way they can. It's also apparent that regardless of when we came into the office, writing a contract or to ask questions, we would be either rushed, completely ignored or put on hold while the sales agents there attended to everyone else!! It seems to us that Lennar's "policy" of using UAMC is a made up policy, hence the reason it isn't documented anywhere in their paperwork. This seems like another way to pressure the buyer into using their lender which is an illegal practice and borderline predatory lending!!
When the sales manager couldn't provide a valid and substantive reason for this "policy" she had no other choice but to grant this bogus "exception"!!!!
The truth of the matter is there is no policy and there was no exception. When upper management sets the standard for making up fake policies for the sake of strong arming a buyer into using their lender, BEWARE!
- Customer service
- Unfair practices
Preferred solution: Let the company propose a solution
Beware Workmanship is not good
- Sales representative we dealt with
- Unfair practices
- Ownership of their subcontractors
- Workmanship
Preferred solution: I would like them to take ownership of their plumbing contractor which caused a leak in my home
Lennar built with cheap materials my new brand home
I bought a house at Sonoma on November 2014, it all started off wrong as they rushed our closing stating they wanted to do it before thanksgiving and even tho there where things still pending with the house we where promised it would be perfect since when we did the walkthrough we pointed out several things that where not right. Since we where the only ones living here and we had construction all around us they completely destroyed our yard and when we brought it up they once again stated it would be fixed but that they needed to go through our yard to finish building the other properties, this also led to cement on our windows and garbage and dust everywhere which they never fixed or cleaned up.
All this dust led to my special needs son who is a former preemie and has a compromised immune system to end up several times in the emergency room suffering from respiratory distress and also hives. This is something unacceptable to me. Also since we moved in we have not had any electricity in the power outlets of any of the restrooms and little by little some other power outlets through out the house have also stopped working, leading us to have to use power cord extensions which poses a thread to us as this can cause an overcharge and short circuit that can lead to fires, but we have no choice as hiring an electrician is not only expensive but something that they should do as we are within ¨warranty¨. Also our staircase is falling apart, the wood has been little by little breaking and detaching which is another hazard for my son as he is not able to walk and has to constantly be carried up stairs by either us or his nurses who care for him.
All the sealers in the bathrooms are rotten from day one, the fixtures are falling apart and even the toilet paper holder has fallen off, leaving behind *** in the wall that shows how badly it was put up in the first place.
These are only some of the things wrong with the house, I can mention others like cement all over my garage floor, which they promised to remove and never did. Uneven walls that take several coats and lots of time to pain just to try and make even, cracking floors every time you walk amongst other issues.
- Design
- Cheap construction materials
- Bad customer service
- Do not care about customers
Preferred solution: Let the company propose a solution
After Sales Service
Preferred solution: Deliver product or service ordered
Fogged windows
I've had five windows replaced already and need seven more replaced at a cost of approximately $ 2,500.00. I can't find who's responsible for the repair and cost of replacing these windows.
The home is less than ten years old and problem with windows started within three years of home purchase. First indication of problem was condisation between the double glass panes then developement of a milky color which prevented viewing out of windows. All repaired windows are exterior and double paned glass.
My picture window has the same problem and will soon be unable to view out of it. Does anyone know if there's a class action suit regarding the failure of these windows which are installed in Lennar built homes in Florida.
Preferred solution: Full refund
Lennar House Construction Review from Vancouver, Washington
We bought a new house lennar four months ago. We wish didn't though.
We moved in December 22nd, and 24th we didn't have hot water. We were with out hot water for five days. Can you imagine our Christmas & New Years with out hot water??? And after that our oven and dishwasher broke.
We asked for help but lennar manger Joe ignored our calls and texts. After that our kids toilet started leaking, we called Joe, we sended pictures, he did nothing but ignored. Right now our heater isn't working.
We called them and they didn't even answer. Lennar is very expansive and has poor quality houses.
Horrible customer service
LENNAR HOMES- POOR QUALITY NO CARE ATTITUDE
- Do not care about customers
- Builder manager lack to inspect
- Bad customer service
Material Quality and Workmanship Low End
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Sounds like you had the opportunity to see the home before you closed. If it was such a bad lot with high lot premium why did you buy it!?
Well - they just bought WCI Communities and I didn't know there was a company that could be more shady than them : https://westshoreyachtclubwci.com I feel your pain. This is only 0.00000001% of it.